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In Hertfordshire, the Children’s Services Front Door Multi Agency Safeguarding Hub (MASH) provides a single point of contact for all families, residents, and professionals to request help and support for children and their families or report safeguarding concerns for a child.

The Front Door teams are made up of committed, dedicated and flexible Children’s Social Care and partnership staff, working within two Multi Agency Safeguarding Hub (MASH) pods and one Early Help Triage pod, who always strive to provide an excellent service to children and families. The Front Door Service is an office-based Service, operating from our Stevenage offices. Currently our teams are hybrid working, with 60 % of the week based in the office. This is subject to review.   

Check out the roles currently available within the Front Door Multi Agency Safeguarding Hub service:

group of kids playing in field together



Hertfordshire MASH is a partnership of agencies, (Hertfordshire County Council, health, police and probation) co-located, that have a statutory duty to safeguard children and who have agreed to work within an integrated team to improve decision-making whenever there are concerns about a child.  Within the MASH teams, there are opportunities for specialist adolescent workers.

Early Help Triage

The overarching purpose of Families First Triage is to improve outcomes for children and families in Hertfordshire, who require support outside of statutory child in need and child protection processes. Focusing on those with targeted and intensive support needs at the earliest opportunity. Families First Triage is a whole system, multi-agency response to supporting family outcomes at a local level, by bringing together organisations who provide early help services under one “umbrella” of consistent practice and clearer processes, ensuring children and families receive support from the right service at the right time.


Why Hertfordshire: Watch our ‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.

Benefits of working for HCC

  • Flexible Working Arrangements (depending on the role)
  • Excellent Career Development
  • Salary Exchange for Additional Benefits
  • Excellent Pension Scheme with Employer Contributions
  • Shopping Discounts
  • Support Groups & Wellbeing Schemes.