Business Support Services job family

Roles at this level carry out repetitive, straightforward administrative tasks within established routines. Focus is on manual aspects of recording.

Scope of Work

Role holder is involved in simple and repetitive tasks with close supervision. Role holders are likely to be given clear instructions about what to do and how to do it with an expectation to work within these instructions and parameters. 

Communication skills required for the relay and exchange of information, responding to situations as they arise.

 

Accountabilities/Responsibilities

• Undertake basic clerical duties such as inputting invoices, photocopying, scanning, sorting mail and filing.
• Respond to customers routine enquiries for which there are pre-scripted responses, on the telephone and at reception.
• Operates standard office equipment to undertake basic clerical routines.
• Where the post holder in unable to respond to situations are they arise to refers operational issues or new situations to their supervisor

 

Skills, knowledge and experience

• Numeracy and literacy skills.
• Knowledge of simple operational equipment and practices relevant to the role, and how to safely use them.
• Knowledge of work specific instructions that can be gained on the job with some experience.
• Awareness of approaches that relate to customer care.
• May require some training for using the admin/process systems and IT equipment.
• Ability to communicate with tact and courtesy.

Roles at this level carry out straightforward administrative tasks within established routines. Focus is on data entry or information recording.

Scope of Work

Role holder will be undertaking activities which will be process led, with very little choice or scope in decision making. Role holders are likely to have work directed and supervised with an expectation to stick to set processes. There may be some freedom to reprioritise activities as they arise, but most situations will need to be done in a set order to meet specific objectives. 

Communication skills will be involved in relay and exchanging information.

 

Accountabilities/Responsibilities

• Undertakes standard administrative duties using straightforward software that can be easily learnt or need little experience to deliver to agreed objectives.
• Make routine arrangements and bookings, according to clearly defined instructions to support meetings and events.
• Room to prioritise within a day but no expectation to plan further than this to meet expected timescales.
• Some requirement to keep abreast of activities happening within the team to ensure that cover can be provided when necessary.

 

Skills, knowledge and experience

• Good literacy and numeracy, ability to use simple processes or IT.
• Basic knowledge of relevant processes, equipment and tools
• Knowledge of work specific instructions that can be gained on the job with some experience.
• Awareness of approaches that relate to customer care.
• May require some training for using the admin/process systems and IT equipment.
• Basic administrative skills.
• Ability to communicate with tact and courtesy.

Roles at this level carry out a number of differing administrative tasks within established routines. Focus is following established processes, with some experience required in administrative services, or roles will learn procedures on the job.

Scope of Work

Role holders will carry out administrative activities. Role holders perform a range of simple, routine tasks within basic procedures and under regular supervision. Thinking involves reacting and responding to routine queries, issues or circumstances but any unusual or non-routine queries are referred to others. There is scope to reorganise and prioritise activities throughout the day, using courtesy and tact to relay and exchange information with others.

 

Accountabilities/Responsibilities

• Prepares documents/presentations following standard formats or templates and following daily work instructions.
• Organises information according to existing administrative procedures, checking/matching data to ensure accurate records are maintained.
• Runs straightforward or routine reports to support basic department procedures.
• Receives and responds to everyday enquiries referring anything outside their knowledge base to the appropriate person to resolve incoming queries effectively.

 

Skills, knowledge and experience

• Good literacy and numeracy, ability to use standard process or IT.
• Knowledge of relevant standards and processes governing area of work.
• Experience of working in an office environment.
• Ability to apply relevant council procedures and understand the activities of the work section.
• Ability to use initiative and prioritise tasks within a broad routine.
• Ability to use simple processes or IT systems and standard software packages.
• Ability to prioritise own work to meet deadlines.
• Ability to deal with others, primarily on the basis of courteous exchange of information.

Roles at this level provide a range of administrative support services that requires a level of initiative and a good knowledge of the systems and procedures in the work area. Focus is on accuracy and completeness.

Scope of Work

Role holder provides administrative support by interpreting instructions and making a choice from an established set of methods or tools appropriate for the job. This is in order to deliver a specific service to a defined standard, clear specification or brief, to an agreed format and with specific deadlines. May be the main point of contact for a senior member of staff acting as a filter for issues and aiming to resolve at least routine problems in person, in order to provide effective support and problem resolution, recommending alternative sources/courses of action if unable to assist.

Role holders will be working within clearly established policies and procedures and will need to apply a degree of interpretation and identification of alternative solutions. Communication skills required for the relay and exchange of information, using tact and courtesy with a number of stakeholders at differing levels.

 

Accountabilities/Responsibilities

• Works to established administrative processes and procedures to deliver clear outcomes, supporting the operations of others to achieve a cohesive service.
• Plans and prioritises own defined work activities to fit specified timescales, ensuring that they take responsibility for their own workload, and the quality of outcomes.
• Attendance of meetings, providing comprehensive support by arranging logistics, as well as taking minutes, with an understanding of the content of the meetings to ensure that follow up actions are accurately captured.
• Requires a good working knowledge of administrative systems and processes to take responsibility for a specific area of work from start to finish.

 

Skills, knowledge and experience

• GCSE or Vocational equivalent, strong numeracy and literacy, proficient use of processes or IT.
• Knowledge of relevant systems, procedures and standards, gained through broad training and/or experience in a similar service environment.
• Clear understanding of standards and regulations set for the output of the role.
• Relevant experience demonstrating development through involvement in a series of relevant work roles.
• Able to plan own work over short timescales for routine or familiar tasks and processes.
• Ability to use IT systems and service specific software packages.
• Ability to communicate with others and exchange varied information with a range of audiences.

Roles at this level add value to information and data by producing a range of reports and analysis with the administrative field, using standard templates.

Scope of Work

Role holders provide administrative support that concentrates on the exercise of specialist skills to support functions/directorates/team across the council. This may involve guiding the work of others. Although most work follows established patterns, initiative is needed to handle equipment and follow process to resolve problems and queries.

Role holder will also react to changing priorities based on experience and judgement and without the need to refer to others.

 

Accountabilities/Responsibilities

• Deliver a range of administrative support processes to meet an agreed quality standard or specification.
• Apply understanding of specific/specialist business support processes to prepare reports and related materials for use by others.
• Manage diaries, organise and service meetings initiating actions, produce and manage correspondence and initiate responses.
• Process financial information to help ensure finances are effectively monitored.
• Respond to and resolve enquiries and problems judging when to pass complex queries on or to involve others to aid the swift and effective resolution of issues.

 

Supervisory

• May support colleagues the in application of basic administration methods, processes and systems. In some areas/locations, this may involve the supervision of junior staff roles.

 

Individual

• Analyses, presents and draws conclusions from specific information.

 
Skills, knowledge and experience

• GCSE or Vocational equivalent, strong numeracy and literacy, proficient use of processes or IT.
• Understanding of specialised processes and methods gained through relevant training and experience.
• Excellent knowledge of the activities in the specific work area.
• Proficient in the use of standard IT software packages and software relating to the service area.
• Able to provide support and supervise less experienced members of the team and show awareness of individual differences. Help colleagues perform tasks and use systems and processes.
• Able to plan own work over short timescales for routine or familiar tasks and processes.
• Ability to deal with others and exchange varied information with a range of audiences.

Roles at this level diagnose problems and advise on how best to use relevant administrative systems and procedures. Works with internal customers to devise non-standard reports and analysis.

Scope of Work

Role holders will carry out a range of diverse administrative activities, providing specialised support. Role holders will work under supervision and will operate with limited guidance and instructions so that initiative and judgement are required to determine how to address and resolve daily problems. There is discretion to determine short-term priorities for self (and maybe others). Contributions to development include proposing and implementing improvements to current business support methods and processes.

Role holders at this level may also provide team management/supervision as well as more specialist professional advice and support based on a broad understanding of their field.

Communication skills will be involved in giving relevant advice or guidance within specialised area, and supervising a team in some cases, holding others to account on the quality of work.

 

Accountabilities/Responsibilities

• Provides support on the basis of previous experience and knowledge of administrative methods, processes, systems and facts to deliver comprehensive and specialised support.
• Performs analysis, manipulation and interpretation of data to deliver specialised support services.
• Runs and presents standard reports to support effective department information processes.
• Liaise, communicate and build working relationships with other departments and external contacts on a regular basis to support departmental or service activities.
• May monitor and process financial information and review financial data.

 

Supervisory

• May plan and prioritise defined daily work activities related to a system or process within a defined team. May support colleagues in the application of more comprehensive administration methods, processes and systems.

 

Individual

• Prepares documents, presentations and other materials to a clear brief using established formats and standard software.

 

Skills, knowledge and experience

• Good level of education: GCSE, A-level or Vocational equivalent. Relevant vocational qualification or technical training. May be working towards a professional qualification.
• Clear understanding of the relevant work practices, processes and procedures relevant to the area.
• In-depth experience of the administrative process, system or area providing clear and detailed understanding of the work practices, processes and procedures relevant to the role.
• Experience of specialist software.
• Ability to supervise and provide support to supervise less experienced members of the team and show awareness of individual differences. Help colleagues perform tasks and use systems and processes.
• Ability to plan and organise work to produce a high level of output to quality standards, with a contribution to longer term planning for the service.
• Ability to communicate and work with others to provide administrative support, and to help them understand different administrative processes and how they relate to different service areas in the council.

Roles at this level diagnose complex administrative problems and provides specialist advice, including possible courses of action. Takes on the more complex administrative problems and guides less experienced colleagues. Roles may provide a highly specialised service authoritative on methods, systems and processes and will contribute to longer-term development of the service however overall supervision from a more experienced professional is in place.

Scope of Work

Role holders will have a workload requiring the application of both applied and theoretical knowledge. Application of methods, systems and procedures based on a thorough understanding gained through significant experience. Role holders provide analysis, interpretation and reasoned advice (rather than simply conveying facts) based on a level of theoretical understanding of methods, systems and procedures. It does not, however, require a level of understanding to design or fundamentally change the process. 

Communication skills will be involved in giving relevant advice or guidance within specialised area, and supervising a team in some cases, holding others to account on the quality of work.

 

Accountabilities/Responsibilities

• Uses understanding of administrative processes and systems to prepare reports and other materials using standard and non-standard formats and software in order to support the operations in the areas they are supporting.
• Analyses and presents information, in order to draw conclusions and identify trends.
• Responds to and resolves enquiries and problems, judging when to pass complex queries on to or involve others in order to resolve issues for the business.
• Present results and put forward recommendations through the provision of advice, briefings, consultations, presentations or written reports to facilitate the interpretation of specific issues/problems and support decision making.
• May lead project teams of a significant nature to achieve department objectives e.g. leading developments in response to change.
• Liaise with other departments and partner organisations to co-ordinate activities, engage in partnership working, and enable the delivery of an effective administrative and business support service.
• May monitor and control financial information and review financial data to contribute to management of budgets.

 

Supervisory

• May supervise a team of administrative staff or set longer term work priorities within a defined team.

 

Individual

• Applies detailed understanding of methods, systems and procedures to analyse and interpret information and provide reasoned advice rather than conveying simple facts.

 

Skills, knowledge and experience

• Recognised vocational qualification plus broad experience in area of expertise or degree qualified. May be working towards a professional qualification or be of graduate entry level with sound practical experience.
• Detailed knowledge of the practical application of specialised processes/procedures relevant to the role, typically gained through extensive practical experience.
• Understanding of the organisation’s political environment.
• Significant practical experience acquired through a combination of training and working in a relevant area; demonstrating development through a series of progressively more demanding roles.
• Ability to work independently within a framework of systems/procedures.
• Able to organise own work, or plan ahead for others, taking account of priorities and the impact on other people.
• Ability to work independently within a framework of systems/procedures.
• Ability to review available data and identify cause and effect and choose the best solution from a range of known alternatives.
• Ability to communicate and cause understanding in others.

Roles at this level provide specialist advice and/or service within a specific organisational unit by producing analysis, research, materials or information in line with existing policies and procedures.

Scope of Work

Role holders will be experienced administrative professionals, providing specialist business support services and advice internally and externally within own specialist, business area. They will likely be managing teams of administrative staff. Role holders have knowledge and experience to resolve complex issues; proactively anticipate problems and recommend solutions. The roles require regular liaison with customers and key stakeholders to establish and maintain effective working relationships and facilitate cohesive service delivery in a defined area. The focus is on influencing and successfully managing others to achieve service efficiency and effectiveness.

 

Accountabilities/Responsibilities

• Selects and applies the most appropriate administrative procedure, equipment or technique to analyse and interpret data and/or produce required outputs (reports) for senior managers.
• Provides administrative support in the interpretation of existing policies and procedures to assist others in meeting objectives.
• Reviews and analyses information within own area or discipline to support the delivery of key services.
• Monitor the effectiveness and performance of systems and processes and identify and implement changes to improve operational efficiency and quality of service in a defined area.
• Liaise with service users, departments and partner organisations to co-ordinate activities, engage in partnership working, and assess the effectiveness of services provided and initiate actions for improvement.
• Be aware of legislative requirements and new initiatives or priorities that impact on the service or area of work and encompass them into working practices.
• May monitor and control financial information and review financial data to contribute to financial planning.

 

Managerial

• Supervision or management of a defined team providing clear organisation, direction and development.

 

Professional

• Role holders will undertake specified tasks of varying complexity to support the council in the implementation of business processes and projects.

 

Skills, knowledge and experience

• Recognised vocational or professional qualification plus broad experience in area of expertise, and/or degree qualified. May be working towards a professional qualification or be of graduate entry level with sound practical experience.
• Detailed knowledge of own service area and relevant working systems, equipment and/or IT software, plus an awareness of council policies and services related to the role.
• Understanding of the organisation’s political environment.
• Knowledge of relevant legislation and codes of practice and awareness of current and future priorities of the department.
• Significant relevant practical experience, demonstrating management ability and success in a similar work environment, backed by evidence of appropriate specialist knowledge.
• Experience of planning and progressing work activities within general professional guidelines or organisational policy, using initiative and independent judgement in their application.
• Proven ability to manage and oversee the work of a team.
• Skilled to persuade others and influence outcomes critical to the business.

Roles at this level provide specialist Business Support advice and or lead a team providing routine procedural support. Focuses on understanding a wide range of procedures and policies and navigates a path through them to advise on appropriate solutions.

Scope of Work

Role holder is a qualified professional providing advice internally and externally within broad Business Support functions. Typically, accountable for the quality and professionalism of others, and they be managing a small, junior-professional staff team or they are an individual professional delivering a workload, for which they have a standalone responsibility. Role holders advise Council directorates about specific areas of expertise on ‘what’ and ‘how’ needs to be done (which will have a significant degree of complexity). The emphasis is on immediate solutions and there is a need to know the way around a wide range of Business Support procedures within their function and discipline. Although procedures exist, they will need to manage changing priorities and use professional judgment to respond to differing situations, whilst providing feedback on how processes work and what doesn’t. Communication skills are required to relay specialist Business Support advice relating to area of specialism, or to line manage a small team of Business Support Officers, undertaking activities which are similar in nature.

 

Accountabilities/Responsibilities

• Undertakes specific assignments or tasks within their professional specialism, under guidance or within the framework of defined business processes or procedures to deliver high quality Business Support services to the internal customer.
• Identifies opportunities for procedural improvements and determines the most appropriate course of action in specific situations to ensure that the Council remains forward thinking and innovative.
• Provides expert professional advice within an area of specialism, to a number of stakeholders to support the Council’s smooth running.
• Build relationships across the Council and also with external organisations, to enable the sharing of information and best practice, and collaborative working arrangements.

 

Managerial

• Provides line management to a small team of Business and Administrative support staff who are generally undertaking similar duties. This will include translating wider objectives into detailed activities for their team, and monitoring performance against this.
• May support the control of budgets to deliver service priorities and to ensure appropriate resources are available.

 

Professional

• Role provides specialist and professional advice within technical area to internal customers, to help them understand appropriate courses of action in their own department.

 

Skills, knowledge and experience

• Typically degree qualified (or equivalent) in relevant subject plus number of years’ experience in a similar role or significant vocational experience, demonstrating development through involvement in a series of progressively more demanding relevant roles. Formal professional qualification (where relevant).
• Up to date and thorough knowledge and understanding of the work practices, systems, processes and procedures relevant to the role, and a good understanding of the Council policies and services related to the role.
• Understanding of the organisation's political environment and able to explain the formal political structures and decision making processes in the Council.
• Significant experience in a similar role, demonstrating professional development through involvement in a series of progressively demanding roles.
• Able to seek out and examine a range of information to identify patterns, trends and options, to solve multifaceted and complex problems.
• Able to organise their own work, and/or plan ahead for others, taking account of priorities and the impact on other people.
• Ability to communicate and cause understanding at different levels across the organisation. They will also require the ability to direct and motivate staff to achieve objectives and support the function and wider Council teams.

Roles at this level manage elements of higher complexity business support services to deliver complete solutions and expert advice to contribute to the delivery of the business support framework. Roles at this level will support the operational delivery across the

Scope of Work

Role holders will be expected to work on complex business support tasks. Role holders will have strong working knowledge of the complex end-to-end processes and deep knowledge of the service menu activity. They will oversee the work of more junior professionals within the Business Support function, linked to a similar area of expertise. Role holders will need to know the way around a wide range of procedures and use these to fit each local situation as they arise. Although frameworks, procedures and processes exist, roles are required to challenge how the service is delivered and make proposals for service planning. Communication skills will be required to provide advice and technical guidance within area of specialism, managing streams of activities, to use expertise in corporate services to deliver outputs, liaising with a number of stakeholders to deliver required outputs.

 

Accountabilities/Responsibilities

• Provide professional advisory support and counsel to customers by being the focal point of contact within a team, adapting advice as required to the specific context, to ensure that there is alignment between policy and practice.
• Work with a number of stakeholders to deliver complex and broad Business Support services to a number of stakeholders at differing levels across the organisation to support smooth operations.
• Apply agreed standards to corporate services, identifying improvements and developments locally, and making policy recommendations which are influenced by best in class externally.
• Build relationships with internal and external stakeholders/customers to proactively collaborate to optimise an efficient, expert and effective service delivery that supports wider business objectives.

 

Managerial

• Supervises or manages a medium sized team to provide specialist Business and administrative support services to the organisation.
• Motivate and coach lower level colleagues, identifying their development needs and supporting their progression through career steps.
• Manage allocated budgets and other resources (such as equipment or buildings) to deliver the agreed results.

 

Professional

• Provides specialist Business Support services, often ensuring that they bring an external perspective to internal issues.
• Contribute to policy development and planning processes, compiling analyses and forecasts as required to support the decision-making process and contribute to keeping the organisation within legislation, regulations and effective practice.

 

Skills, knowledge and experience

• Typically professionally qualified and/or relevant degree (or equivalent), plus substantial experience or substantial vocational experience demonstrating development through involvement in a series of progressively demanding roles. Formal professional qualification (where relevant).
• Up to date and authoritative knowledge of the work practices, systems, processes and procedures relevant to the role, and able to apply this knowledge in new and varied circumstances.
• Broader understanding of the public sector and the issues that it faces.
• Organisation and political awareness, and the ability to understand the political implications for certain decisions and provide advice and guidance for political representatives.
• Able to seek out and examine a range of information to identify patterns, trends and options, to solve multifaceted and complex problems.
• Able to organise their own work, and/or plan ahead for others, taking account of priorities and the impact on other people.
• Ability to influence and provide specialist guidance and advice to others, including the ability to motivate.

 

Roles at this level are highly competent professionals providing expert professional services and advice to customers within a broad range of specialisms in the business support remit. They may also be accountable for the quality and professionalism of business support team members. Roles apply their professional discipline to the analysis and resolution of problems. Focus is on the interpretation and application of policy to tailor business support outcome to support the needs of customers.

Scope of Work

Role holders will be concerned with the provision of professional services across parts of the Council, using expertise and experience to interpret and apply business support frameworks to support user needs, and to ensure that policies are consistently applied. Thinking is often focused on providing expert support the organisation, and in order to contribute to wider policy decisions, role holders will appreciate how policies impact services. Recommendations for development of the service will be required and focussed on identifying emerging trends so that improvements can be made. Thinking at this level takes place within an existing professional/policy framework. Excellent communication skills are needed to work as a partner to areas of the organisation, to understand local requirements and to translate these into reality. This will involve persuasion, influence and motivating others to behave in new ways and enact change.

 

Accountabilities/Responsibilities

• Act as technical/professional lead, monitoring and providing guidance on the most complex areas of the service within the business support function.
• To ensure that the Business Support function operates within governance structures and processes.
• Undertake high level, complex analysis to interpret trends and develop recommendations for improvements to ways of working that will enhance the effectiveness and efficiency of the discipline.
• Ensure applications of agreed standards of business support services, identifying improvements and developments locally, to ensure that outcomes are successful.
• Using experience and expertise to apply business support frameworks and policy consistently and effectively across all parts of the organisation, proactively seeking continual improvements.
• Build good relationships across the organisation to support effective collaboration to ensure that the best business support outcomes are possible.

 

Managerial

• Determines work plans for a team of professionals and co-ordinates input from others within a professional support service to meet specific objectives.
• Develop, manage and motivate a team of business and administrative support professionals so that they can deliver high standards of business support services to all areas of the Council.
• Monitoring team performance and ensuring staff have the necessary skills and understanding to deliver objective.
• Manage the control of budgets to deliver service priorities.

 

Professional

• Provide expert level advice dealing with counterparts and senior colleagues to support effective operational delivery and ensure due consideration is given to service implications.
• Provide specialist advice and guidance within area of expertise on broad and complex programmes of work

 

Skills, knowledge and experience

• Typically professionally qualified/relevant degree (or equivalent), plus substantial experience of business support processes and practices.
• Up to date and authoritative knowledge of the work practices, systems, processes and procedures relevant to the role, and able to apply this knowledge in new and varied circumstances.
• An awareness of broader developments and emerging trends in their field and the wider public sector.
• Organisational and political acumen and the ability to understand the political implications for certain decisions and provide advice and guidance for political representatives.
• Experience of leading others, with the ability to coach and direct manage a team.
• Financial and budgetary planning and management skills.
• Ability to organise own work and plan ahead for others, taking account of priorities and the impact on other people.
• Strong analysis skills and the ability seek out and examine a range of information to identify patterns, trends and options, to solve multifaceted and complex problems.
• Ability to build and maintain effective networks and relationships and influence others.

Roles at this level provide authoritative advice to provide expertise across the Business Support function. Focus is on providing broad expertise and guidance across the business support offering including service specific support and guidance using business support strategies to ensure effective operational delivery. Postholders will input into wider strategy but mainly expected to define and implement new business support processes or procedures, covered by strategic direction.

Scope of Work

Role holders will be senior level professionals within the Council, required to lead the business support teams across the business support structure. Role holders will use their professional insight to contribute to business support policies, providing specialist advice on the development and implementation across the business support offering including specialised service specific processes and systems. Most of the role will be concerned with the current business planning cycle (one year), but roles will provide broader advice on longer term developments. The role will lead on the development of business support frameworks ensuring their operational delivery; role holders would be expected to use their insight to provide specific improvement advice to current services. Work at this level will typically be bound by strategic direction.

 

Accountabilities/Responsibilities

• As the lead expert in this area, draw on significant professional and systems expertise to provide advice and guidance the organisation on a range of complex business support issues.
• Issues may fall outside of established policies or procedures and require the ability to propose new policies/procedures which respond to best practice.
• Provide expert level advice, making recommendations and dealing with counterparts and senior colleagues to support effective operational delivery of the business support function and ensure due consideration is given to business implications.
• Oversight across all aspects of the business support function to ensure the service is delivery consistently and all process and procedures are aligned.
• Monitor developments and identify new approaches and/or techniques to enhance efficiency and the business impact of the function.
• To ensure that the Business Support function operates within governance structures and processes.
• Working closely with Leaders across the organisation to understand their needs and plan business support activities accordingly.
• Play a key role in encouraging the ongoing professional development of others to ensure the availability of appropriate expertise and enable the full delivery of the team objectives.

 

Managerial

• Oversight and management of a team of professionals with a degree of diversity of activity, and an expectation to integrate across these activities.
• Develop, manage and motivate the business support teams to deliver excellence in business partnering, through ongoing coaching and management of performance.
• Lead on annual planning for the corporate service area, translating Council and Directorate objectives into clear plans for service performance.
• Manage the control of budgets to deliver service priorities.

 

Professional

• Role provides high level, professional level expertise to stakeholders both internally and externally, inputting into policy and strategy.
• Lead on the scoping and provision of design of medium to large change initiatives which seek to achieve service improvements or support the organisational improvement.

 

Skills, knowledge and experience

• Typically professionally qualified/relevant degree (or equivalent), plus substantial experience in leading an organisational support function.
• Highly developed knowledge of the principles, theory and practice of business support.
• Deep and broad understanding of the public sector and the challenges that it faces, with an understanding of best in class in this field.
• Strong organisational and political acumen, combined with understanding of context and the politics present within the Council, and with partners and providers.
• Experience of leading diverse professional staff/project teams with the ability to coach and mentor.
• Ability to scan horizon and understand implications of broader local government trends for the service, to solve multifaceted and complex problems.
• Able to develop and lead on the delivery of joined up solutions across a range of stakeholders/customers/partners to deliver benefits to customers and efficiencies in public sector service delivery.
• Ability to develop and review the implementation of annual plans for a work group or function, taking account of business and customer requirements.