Regulatory Services job family

Roles at this level diagnose problems and advise on how best to use relevant systems and procedures. Works with internal customers to devise non-standard reports and analysis to aid compliant activities.

 

Scope of Work

Role holders will carry out routine operational activities (e.g. spot checks, compliance visits) or provide support to a relevant professional area.

Role holders operate with limited guidance and instructions so that initiative and judgement are required to determine how to address and resolve daily problems. There is discretion to determine short-term priorities for self.

Contributions to development include proposing and implementing minor improvements to existing working methods, but not regulatory policy or procedure. Role holders may have supervisory responsibility across a team doing very similar work.

Communication skills will be involved in giving technical regulatory advice or guidance within specialised area, and liaising with a number of stakeholders, in some cases, holding others to account on compliance.

 

Accountabilities/Responsibilities

• Provides advice and support to internal stakeholders, and occasionally provides advice to members of the community, on the basis of previous experience and knowledge of methods, processes, systems and facts which are drawn from regulatory frameworks, to resolve queries from others.
• Performs straightforward analysis, manipulation and interpretation of data to deliver advice and direction to support the compliance of others in a specific regulatory field.
• Runs and presents standard reports to provide effective department information and aid the compliance of others in meeting the council’s set procedures and frameworks.
• Understands and interprets set procedures, ensuring that all activities undertaken are in line with these, to ensure that processes are adhered to and that the community and the council are compliant and protected.
• Act as point of contact for less experienced colleagues to escalate reactive issues for a defined case, round or site.
• Oversee/provide quality assurance of the work of others to defined standards and timescales.
• May monitor and process financial information and review financial data.

 

Skills, knowledge and experience

• Good level of education: GCSE, A-level or Vocational equivalent. Relevant vocational qualification or technical training. May be working towards a professional qualification.
• Clear understanding of the relevant work practices, processes and procedures relevant to the area.
• Understanding of the council’s core goals and mission and how this relates to the working unit.
• Some supervisory experience as a ‘first among equals’ providing guidance and oversight to similar roles to deliver short-term tasks within in the same area of expertise to set quality/timeliness standards.
• Ability to plan and organise own work across days, weeks and months, with a clear understanding of how own work affects others across the team and organisation.
• Ability to communicate effectively and cause understanding in others, drawing on knowledge of regulatory services to persuade.

Roles at this level diagnose regulatory problems and provides specialist regulatory advice, including possible courses of action. Addresses the more complex routine issues and guides less experienced colleagues where necessary and appropriate.

 

Scope of Work

Role holders will typically be concerned with providing specific regulatory advice, limited to routine, issues. They will be first-line specialists and as such their workload will require a degree of both applied and theoretical knowledge.

Reasoned application of regulatory methods, systems and procedures will be based on a thorough understanding gained through significant experience and/or some focused study. Roles provide analysis, interpretation and reasoned advice based on typically immediate issues of compliance.

Role holders are not expected to require a level of regulatory understanding to help design or fundamentally change the council’s processes and procedures.

Good communication skills will be required in order to liaise with others, providing technical advice or guidance within particular regulatory field.

 

Accountabilities/Responsibilities

• Uses understanding of processes and systems to give front-line advice and prepare reports on regulatory implementation/compliance, sometimes using standard and non-standard formats and software.
• Analyses and presents information, drawing conclusions and identifying issues to provide insights in the regulatory field to ensure the council is compliant and providing excellent advice to the community.
• Responds to and resolves enquiries and problems, judging when to pass complex queries on to or involve others.
• Deliver specific outputs, planning and managing their own workload, whilst maintaining an awareness of the activities happening across the team to support broader enquiries of pieces of work.

 

Supervisory

• Sets short-term work priorities for other staff.
• May monitor and control financial information and review financial data to contribute to management of budgets.

 

Individual

• Applies understanding of regulatory policy and procedures to provide advice; analyses and interprets information to provide this.

 

Skills, knowledge and experience

• Recognised vocational qualification plus broad experience in area of expertise or degree qualified. May be working towards a professional qualification or be of graduate entry level with sound practical experience.
• Detailed knowledge of the practical application of specialised processes/procedures relevant to the role, typically gained through extensive practical experience.
• Relevant experience of a regulatory specialism.
• Ability to work independently, and within a team, using specialised frameworks and systems.
• Ability to plan and organise own work across days, weeks and months, with a clear understanding of how own work affects others across the organisation.
• Excellent analytical skills, with an understanding of the theoretical nature of the work they are undertaking and the ability to draw conclusions and present recommendations.
• Understanding of the organisation’s political environment.
• Ability to communicate effectively and cause understanding in others, drawing on knowledge of regulatory services to develop reasoned arguments.

Roles at this level provide specialist regulatory advice and guidance within a specific organisational unit by producing analysis, research, materials or information in line with existing policies and procedures to support compliance universally.

 

Scope of Work

Role holders will be experienced regulatory professionals providing regulatory advice services to internal and external clients in a specific area (i.e. licensing, Health and Safety, etc).

Role holders work within established regulatory frameworks but have the freedom to interpret this to provide best-fit advice to situations and the community, ensuring that a wider viewpoint is taken of individual situations to deliver solutions that consider the council as a whole. Thinking is about selecting the most appropriate regulatory process to apply rather than developing new ones and the focus of these roles is on understanding the procedures and processes to ensure the Council and partners are compliant. Support is available to role holders from more senior regulatory practitioners within the service.

Good communication skills required to provide specific regulatory advice in specialist area to a number of stakeholders, and potentially to supervise more junior members of staff.

 

Accountabilities/Responsibilities

• Selects and applies the most appropriate regulatory procedure, equipment or technique to solve operational/service specific/specialist issues.
• Provides technical information to internal and external stakeholders through the close interpretation of existing policies and procedures to resolve queries effectively and in line with regulatory requirements.
• Provide input into broader projects, with a vision of how regulatory issues may impact elsewhere, with an expectation to provide analysis and advice based on this broad understanding and interpretation.
• Review and oversee the quality and accuracy of work being undertaken by other members of the team.

 

Managerial

• Provides technical guidance and advice to junior colleagues.
• Matrix co-ordination of individuals (i.e. outside their own team).
• May monitor and control financial information and review financial data to contribute to financial planning.

 

Professional

• Role holders will undertake specified technical/support tasks of varying complexity to support professional colleagues in the implementation of business processes and projects and the analysis and resolution of issues and problems.

 

Skills, knowledge and experience

• Recognised vocational or professional qualification plus broad experience in area of expertise, and/or degree qualified. May be working towards a professional qualification or be of graduate entry level with sound practical experience.
• Detailed knowledge of own service area and relevant working systems, equipment and/or IT software, plus an awareness of council policies and services related to the role. Broad relevant experience acquired through a combination of job specific training and considerable on-the job experience.
• Experience in planning and organising own work and the work of others.
• Experience of providing technical advice to a range of stakeholders, using knowledge to cause understanding in others through persuasion and reason.
• Experience of providing guidance to more junior colleagues.
• Understanding of the organisation’s political environment.
• Good understanding of the public sector as a whole, and the regulatory issues that face this area.

Roles at this level provides specialist professional or technical analysis in the regulatory arena, support or leads a team providing routine regulatory advice, guidance and support within a specific part of the organisation. Focuses on understanding a wide range of procedures and policies and navigates a path through them to advise on appropriate solutions.

 

Scope of Work

Role holders are a highly competent regulation professional that will provide specific, expert advice on regulatory issues to the council.

The role holder will be accountable for the quality of this advice and will therefore help shape existing and future policies and procedures.

Some role holders within this team will be managing a team of regulatory experts, providing specific advice to internal and external stakeholders on regulatory issues and compliance. The emphasis is on providing immediate solutions to issues and there is a need to know the way around a wide range of regulatory procedures and policy to ensure implementation and compliance is effectively managed.

As specific experts, role holders will be expected to feedback on what works, what doesn’t and what should be done in future to improve in the short to medium term, with a vision across the council in a number of fields to deliver a cohesive and joined up service to the community.

Communication skills required to hold others to account on regulatory activities, relaying technical or specialist advice relating to area of specialism, or to line manage a small team of junior professionals, undertaking activities which are similar in nature.

 

Accountabilities/Responsibilities

• Undertakes specific tasks within the framework of defined regulatory processes or procedures to support operations internally and externally, in line with guidelines using specialist knowledge to deliver specific outcomes to protect the council and citizens from a regulatory standpoint.
• Provide regulatory advice on how existing procedures and processes can be improved to maintain regulatory compliance, determining the most appropriate course of action to help achieve compliance in a specific area or expertise.
• Provides expert professional advice within a particular regulatory area, to a number of stakeholders to ensure compliance both in the community and in the council.
• Provide evidence-based advice and challenge to more senior stakeholders, when appropriate.
• Manage and oversee the work of a small team, delivering standard and routine regulatory advice and guidance to aid compliance both internally and externally to specific council operations.

 

Managerial

• Leads a team of more junior regulatory professionals/technicians to provide generally routine and/or procedural regulatory support services to the service/clients.
• May support the control of budgets to deliver service priorities and to ensure appropriate resources are available.

 

Professional

• Applies core technical or professional knowledge and standard techniques to issues arising in a defined case load.

 

Skills, knowledge and experience

• Typically degree qualified (or equivalent) in relevant subject plus number of years’ experience in a similar role or significant vocational experience, demonstrating development through involvement in a series of progressively more demanding relevant roles. Formal professional qualification (where relevant).
• Up to date and thorough knowledge and understanding of the work practices, systems, processes and procedures relevant to the role, and a good understanding of the council policies and services related to the role. Thorough knowledge and understanding of the work practices, systems, processes and procedures relevant to the role.
• Experience in supervising or managing a small team of routine, regulatory specialists, delivering on objectives through others.
• Understanding of the organisation’s political environment and able to explain the formal political structures and decision making processes in the council.
• Experience of providing technical advice to a range of stakeholders, using knowledge to cause understanding in others through persuasion and reason.

Roles at this level manage elements of highly complex regulatory services or projects to deliver complete solutions and expert advice in area of specialism to contribute to the delivery of corporate plans and wider organisational and community benefits.

 

Scope of Work

Role holders will be expected to work on complex, or broader regulatory issues with expectation to oversee the work of more junior professionals within regulatory services, linked to a similar area of expertise.

Role holders will need to navigate around a wide range of procedures and use these to fit each local situation as they arise. Although corporate frameworks, procedures and processes exist there is a requirement to feedback on what works, what doesn’t and what should be done in future to improve in the short to medium term.

Communication skills will be required to provide advice and technical guidance within a specific area of regulatory specialism, managing streams of activities, to deliver outputs, liaising with a number of stakeholders to deliver required outputs to protect the community and the council.

 

Accountabilities/Responsibilities

• Manage the delivery of regulatory activities, feeding into broader pieces of work to ensure that they meet both local and wider needs of the organisation and projects.
• Work with a number of stakeholders to deliver complex and broad regulatory services to a number of stakeholders at differing levels across the organisation to support compliance and regulatory activities.
• Decide and apply agreed standards to regulatory issues, identifying improvements and developments locally, and making recommendations that can be influenced by best in class externally to ensure that Hertfordshire remains ahead of the curve with regulatory activities.
• Build relationships with internal and external stakeholders/customers to deliver expert regulatory services across the organisation, dealing with external and internal stakeholders requiring advice in this specialist field.
• Assess complex situations with significant variety to effectively manage internal and external stakeholder relationships.

 

Managerial

• Determines specific work plans and co-ordinates input from others to meet specific objectives.
• Manage allocated budgets and other resources (such as equipment or buildings) to deliver the agreed results.

 

Professional

• Provides specialist corporate services to particular area of the council, often ensuring that they bring an external slant to internal issues.

 

Skills, knowledge and experience

• Typically professionally qualified and/or relevant degree (or equivalent), plus substantial experience or substantial vocational experience demonstrating development through involvement in a series of progressively demanding roles. Formal professional qualification (where relevant).
• Up to date and authoritative knowledge of the work practices, systems, processes and procedures relevant to the role, and able to apply this knowledge in new and varied circumstances.
• Experience in supervising or managing a small team of regulatory specialists, delivering on objectives through others and/or ability to plan and organise own work across weeks and months, with a clear understanding of how own work affects others across the organisation.
• Organisation and political awareness, and the ability to understand the political implications for certain decisions and provide advice and guidance for political representatives.
• Ability to influence and provide specialist guidance and advice to others, including the ability to motivate others.

Roles at this level apply advanced knowledge in a specific regulatory discipline to the analysis and resolution of problems. Provides specialist advice to a part of the organisation. Focus is on the interpretation and tactical application of policy to suit local needs, partnering with areas of the business, with a wide vision of issues and activities happening to deliver comprehensive solutions.

 

Scope of Work

Role holders will interpret and operationally apply core regulation policy to support local needs, i.e. working with stakeholders to ensure policies are satisfactorily applied to a particular area or group of clients/customers (internal or external). Thinking is tactical in nature in that it is focused on specific areas of regulation, rather than broad, multi-faceted macro areas. Role holders will typically be implementing policy and ensuring compliance over an annual budget horizon, delivering specific outcomes within this time.

Role holders will contribute to wider policy formation through providing service feedback and evaluation to more senior colleagues. By definition, role holders think about operational implementation, but strategy development takes place at higher levels.

Excellent communication skills required to influence at all levels of the council.

 

Accountabilities/Responsibilities

• Delivers regulatory advice and solutions to stakeholders, providing specific technical/ professional advice on how to resolve specialist regulatory queries and issues in complex areas.
• Identifies, makes recommendations and implements improvements to ways the service can be enhanced and developed, progressing and growing the effectiveness and efficiency of compliance for council.
• Leads small to medium sized teams, delivering a range of regulatory activities, with responsibility for the line management and objective setting to meet the overarching aspirations of the council as a whole, as well as specific project goals.
• Represents the council as a subject matter expert with suppliers, customers and external agencies to provide advice, and guidance to keep multiple areas compliant.

 

Managerial

• Manages a small to medium sized team providing specialist regulatory services to the organisation, ensuring that a number activities are pulled together to deliver a cohesive service.
• Manage and control of budgets to deliver service priorities.

 

Professional

• Makes technical/professional recommendations which have noticeable impact on local organisational performance.

 

Skills, knowledge and experience

• Typically professionally qualified/relevant degree (or equivalent), plus substantial experience. Management qualification (if required).
• Up to date and authoritative knowledge of the work practices, systems, processes and procedures relevant to the role, and able to apply this knowledge in new and varied circumstances.
• Knowledge and experience of applying commercial negotiation, and managing the contracts of external suppliers and advisers.
• Have an awareness of broader developments and emerging trends in the regulatory field and the wider public sector.
• Experience of overseeing the work of small to medium sized teams in the regulatory field, setting objectives and holding others to account.
• Ability to write critical procedures, policy documents and manuals to be used by the council.
• Organisational and political acumen and the ability to understand the political implications for certain decisions and provide advice and guidance for political representatives.
• Ability to build and maintain effective networks and relationships and influence others.
• Ability to communicate and explain complex regulatory issues to a wide range of audiences, including elected members and communities.

Roles at this level analyse and resolve major regulatory issues and provide authoritative advice ensuring expertise is available to a wider directorate. Focus is on providing tactical direction within a broad discipline. Role holders input into wider strategy but mainly translate policy into operating procedures

 

Scope of Work

Role holders support the translation of UK/EU regulation across a range of disciplines into policies to support and ensure compliance across the county.

Role holders will therefore contribute to the setting of regulation policy development based on a specific local/functional understanding. Thinking is essentially concerned with the year ahead with regard to policy setting, although role holders will have a clear understanding of longer-term developments in regulation practices.

Solutions to arising regulation issues will be designed to ensure corporate and/or functional compliance, being moulded to best fit into services and existing policies/practices.

Role holders will also be concerned with creating a framework for implementation and compliance ensuring regulation is designed to lessen the burden on services and customers.

Excellent communication skills are required to influence and negotiate at a high level across the council.

 

Accountabilities/Responsibilities

• Reviews specified regulations; integrating, analysing and interpreting complex and diverse information to implement across the council and the wider Hertfordshire area.
• Makes authoritative technical/professional recommendations to ensure regulation activity impacts positively on compliance commitments in the short and medium term.
• Identifies new approaches and/or procedures within the regulatory field which enhance the efficiency of the service in maintaining regulatory compliance across Hertfordshire.
• Represents the council as the authority in the discipline to external stakeholders and audiences.
• Delivers oversight of a range of diverse regulatory activities and objectives, ensuring that the council is delivering a joined up, and comprehensive regulatory service to Hertfordshire and to businesses visiting or operating in the area.

 

Managerial 

• Oversight and management of a team of professionals with a degree of diversity of activity, and an expectation to integrate across these activities.
• Manage and control of budgets to deliver service priorities.

 

Professional

• Provides high level, professional level expertise to stakeholders both internally and externally, inputting into policy and strategy.

 

Skills, knowledge and experience

• Typically professionally qualified/relevant degree (or equivalent), plus substantial experience. Management qualification (if required).
• Highly developed knowledge of the principles, theory and practice of specialist area.
• Experience of leading large staff/project teams to deliver regulatory services in a large public sector organisation.
• Experience of managing and controlling budgets.
• Knowledge and experience of applying commercial negotiation, and managing the contracts of external suppliers and advisers.
• Ability to conduct systematic reviews of the application of corporate risk management policies, procedures and systems across a unit/ department/function and of making evidence-based recommendations on appropriate improvements or amendments.
• Strong organisational and political acumen, combined with understanding of context and the politics present within the council, and with partners and providers.
• Ability to develop long term relationships and networks external to the council, to influence and change behaviour.
• Ability to communicate and explain complex regulatory issues to a wide range of audiences, including elected members and communities.